Author: Marianne De Guzman

Choosing between Microsoft Teams vs Slack depends on your needs and preferences for workplace communication. Microsoft Teams is built for larger enterprises seeking an all-in-one hub for video meetings, calls, and productivity tools. Smaller teams opt for Slack with its flexible monthly plans, richer in-app features, and streamlined messaging. Microsoft Teams: Best for enterprise-level communications…

An artificial intelligence (AI) call center is a customer service platform that uses AI technology to streamline voice interactions, enhance agent productivity, and generate real-time insights. Service providers are using AI models to offer capabilities like live transcription, chatbots, and sentiment analysis. From reducing long wait times to managing high call volumes, an AI call…